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Question Answer
How do you create a credit? From "settings"> "credits"> "new"> fill in the name you want to put on the credit, price, if you want to put an expiration date (optional)> to which category it belongs (optional) and finally add the services and the number of sessions for each service.
How do you sell a credit? A credit is sold the same as a service or product, when you go to "new sale"> "add concept"> select the credit tab> choose the credit to sell to the customer and press the select button. Once this is done you end the sale as normal.
How to redeem a session of a clients credit? Once the credit has been sold to the customer, to redeem a session, when charging for a sale, add the service to be provided, and a "star" icon should appear to the right of the service, Press this icon and the price of the session remains at 0. Once this is done, the sale process ends by selecting the payment method "credit".
Do the employees email addresses need to be real? Email is a mandatory requirement to be able to register an employee. But you can put fictitious emails such as maria@employee.com
How to generate an expense? From "settings"> "business expenses"> you can register the categories of your different expenses (rent, salaries, ...)> if you press "new expense" you enter the description of the expense> the amount> the start date (here it reflects the day the expense is taken out of your account) and the periodicity, if it is punctual or if it is periodic.
What is the end date of an expense? The end date is for if you have a recurring expense that has a start date and an end date.
What is a category? One category is like a family, and several services are grouped within a family. For example, the "Hair Removal" category has different associated services such as "medium leg waxing", "full leg waxing", ...
What do the "rates" mean when registering a new service? A rate refers to whether a service, for whatever reason, has a different amount depending on the day a customer receives it. For example: you can charge a haircut at 15€ every day, except on Mondays when you charge 12€ (you just have to assign rate 1 to Monday and put the price of rate 1 at 12€).
What does "minimum order" mean in a product setup? Minimum order is the minimum quantity that you'll have to order of this product from your supplier, establishing it the programme will warn you if you are not doing it correctly to avoid any added costs or fees.
How do I eliminate a service or product? From "settings"> You enter "service" or "product"> and you access to edit it, an "active" button appears> you just have to unmark it and save the changes.
How to create a direct access to the programme on a mobile phone You need to follow these steps
1. Open the browser and write https://softwarekoibox.com/en/login
2. Press on the menu button of the smartphone and select the option "Add to home screen".
3. Then a window will appear to indicate the name that you want to give the icon that will later be on the home screen. After giving the desired name, just click on the add button and the window will automatically close and take the user to the home screen of their phone where the icon of their favourite site will appear as if it were an app.
How do I reactivate a deactivated employee? To reactivate a deactivated employee you have to go to "Settings" -> "Employees". Now click "search employees" and uncheck the box: "Actives only" and click save. All deactivated employees will now appear. To reactivate an employee, enter their file by clicking on the gear button and activate the "Active" box again.
Why don't the tickets print? For tickets to be printed from the agenda, you have to have the pop-up windows enabled for our address https://softwarekoibox.com
To enable it, follow the tutorial that appears at the following link:
For Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en
For Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings-
How do you modify the stock of a productt? To modify the stock of a product, you have to go to "Settings"> "Products", the list of your products will appear, filter in the search engine and click on the current stock number of the selected product> a window will open in which you can configure inputs and outputs of stock with the arrows.
How do I show my logo on the tickets? From "settings" -> "tickets" you can activate "print logo on tickets" and the logo that you have configured in our programme will be displayed.
What does each state (4 states) mean when I have made an order? "Pending" is that it has not yet been sent to the provider. "Complete" means that the order has been sent to the supplier. "Received" is marked when the order is received in the salon and serves to update the stock and "Cancelled" means that it has been cancelled.
Can I modify the email appointment reminders? No, it cannot be modified, it is the same template for everyone, you can only change the image on the left of the email and add your logo.
How can I configure reservations through Facebook or my website? From "marketing"> "widget"> you can download a short tutorial, first on how to configure the services you want to make available online so that they can be reserved and which employees can do each service. Once you do this and configure the hours of the employees, you can download the tutorial to install it on facebook, instagram or twitter.
How do I reorder the employee columns? To sort the employees go to "settings"> "employees"> "sort"> and drag in the order you want them to appear in your agenda and then press save.
How to eliminate/deactivate a credit? You can deactivate the credits from "settings"> "credits"> "edit credit" and uncheck the active option and press the save button.
How do I configure the ticket printer and the cash register in the programme? It is very simple, the ticket printer connects through the USB port to the computer (you only have to install it if it is not already installed and choose it as the default printer), the cash register connects to the printer and when a ticket is printed the cash drawer should open automatically.
Can I connect a barcode reader? Yes, you can connect the barcode reader very easily, connect the reader to the USB port of the computer and wait for the drivers to be installed. Once installed it should work properly.
Anydesk, instructions for remote access via Windows To access your computer remotely, in order to see the problem and help you, click on this link https://download.anydesk.com/AnyDesk.exe, it will download a programme in your "downloads" folder and once it has downloaded, select the file, a window will open and you'll have to tell us the address anydesk provides you, once we have your code, another window will open so that you can give us permission to access your screen.
Anydesk, instructions for remote access via Apple MacOS To access your computer remotely, in order to see the problem and help you, click on this link https://anydesk.com/en/downloads, and select the option for Apple macOS. It will download a programme in your "downloads" folder and once it has downloaded, select the file, a window will open and you'll have to tell us the address anydesk provides you, once we have your code, another window will open so that you can give us permission to access your screen.
How do I modify an employee's email address? You have to do it from "settings"> "employees" and access the employee's profile> edit> modify the access email and save the changes
How can I modify an employee's schedule? Enter "settings"> "employees" and select the employee you wish to modify, once inside their file you will be able to modify the employee's general schedule or only one week (by selecting the week you want to modify).
I can't login to the programme If you reset the password, and the user still cannot access, check if the administrator can enter the programme. If the administrator can access the programme. Go to "Settings"> "Security"> "Access"> and see if you have IP access enabled. If this option is activated, the reason why employees with an employee profile cannot access is that the center does not have a fixed IP and they have a dynamic IP. Solution, deactivate this option and save the changes, exit the program and re-enter to activate the new (dynamic) IP. Or they can contact their internet provider and request a fixed IP.
Where can I download a manual or tutorial of the programme? Within the programme, in each section (agenda, clients, cash, marketing, statistics and adjustments), you have access to download a tutorial online, you will see a button with a question mark "?" located in the upper right hand corner.
You also have access to the frequently asked questions for each section and to these tutorials from http://koibox.net/faqs.php
How do I change the schedule for a specific week or day of an employee? To modify an employee's schedule on a certain date you have to go to "settings"> "employees"> access that employee's tab> and in the "configure schedule" section> in "select the week" choose the week that you want to modify, there you edit the desired days and save.
How do I activate a service that I deactivated by accident? From "settings"> "services"> "search services"> select "active" NO and search, all the services that are deactivated will appear, you just have to enter the one you want to reactivate, check "active" and save the changes.
How can I change the appointment colour? The colour of appointments can be configured based on the employee to whom they are assigned or the category to which the service belongs. To configure it, go to "settings" -> "appointments" -> and choose one of the options and save the changes. Then it would only be necessary to modify the colour of the categories or the employees.
How can I change the ticket margins? When the print window opens, you have to press "more settings"> in the "margins" section, select custom> and there you can enter the sizes necessary to leave space in the margins of the ticket.
How to create a direct access as if it were a Google (Android) App? Enter the Google Chrome internet search engine and look for the address of our page (www.softwarekoibox.com). Before registering, you must press the 3 dots that appear in the upper right corner of the screen and select "Add to home screen". Once this is done, you only have to select the name that will be shown under the icon on our mobile screen. From now on, each time you touch the shortcut on your screen, it will take you directly to the programme page.
How to create a direct access as if it were an App in Safari (IOS)? Enter the internet search engine Safari and look for the address of our page (www.softwarekoibox.com). Before registering, you must press the central icon shown at the bottom of the screen, a square with an arrow facing out. Look for the icon that says "Add to home screen" and click on it. Once this is done, you only have to edit the name that will be shown under the icon on your mobile screen. From now on, each time you touch the shortcut on your screen, it will take you directly to the programme page.

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