Privacy Policy

Basic Information on Data Protection

  • Responsible: Software Koibox S.L.
  • Purpose: Maintain a business relationship and send communications about our products and services.
  • Legitimation: User consent.
  • Recipients: No data is communicated to third parties, except for a legal obligation.
  • Rights: Access, rectify and delete data, as well as other rights, as explained in the additional information.

Software Koibox S.L informs users of the website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing through its website. Software Koibox S.L entity registered in the Mercantile Registry of Valencia; Volume 9814, folio 37, inscription 1 with hoka V-161095, is the Responsible for the processing of the User's personal data and informs you that these data will be treated in accordance with the provisions of current regulations on the protection of personal data, Regulation (EU) 2016/679 of April 27, 2016 (GDPR), concerning the protection of natural persons with regard to the processing of personal data and the free movement of these data and the Organic Law (ES) 15 / 1999 of December 13 (LOPD) relating to the protection of personal data, so that the following processing information is provided:

End of treatment

The purpose of the processing of personal data is to maintain a commercial relationship with the user. The operations planned to carry out the treatment are:

  • Referral of commercial advertising communications and recommendations of our services by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by Software Koibox S.L and related to its products and services, or those of its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Perform market or statistical studies for internal and totally anonymous use, segmenting by geographic location.
  • Show ads on web pages located in third-party domains, taking into account your tastes and interests, as well as browsing habits about our products and services.
  • Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available.
  • Send the newsletter of Software Koibox S.L.

Typology of personal data

Under Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that by registering on the Website, you express your express consent to your personal data being incorporated into files owned by Software Koibox SL with CIF B-98661028 and address at Avenida de Pio XII, 1, Stairs 5, Floor 1, Door 2 - 46009 Valencia, Spain. In this way, while browsing through the Koibox websitekoibox; or through the use of their respective applications, personal data may be requested through different forms provided for that purpose. These data will be part of the relevant files depending on the specific and specific purpose that motivates their collection:

Information provided by the user directly: when filling in the subscription form, we will collect data such as your name, ID, gender, date of birth, postal address, and email address.

Newsletter Information: as a subscriber user, we will associate Koibox Newsletters with your account. In order to improve our services, and so that the Newsletters that we send you are of greater utility and interest, we can receive a confirmation upon opening our emails, or if you click on any of the links of the offers that are contained in them.

Information collected automatically: the information you provide to us directly, and that we can receive from the Newsletters, may be supplemented with additional data such as: IP address; the searches you do on the Website, the interaction with existing Koibox ads on third-party ad networks.

Information collected through the applications for Smartphones and PDAs: Koibox has applications for IOS and Android devices, which when installed on the devices. will allow access to the information that is expressly indicated in the application itself and whose purpose is to facilitate the functionality of the application, among which are the following: application and device history, recover running applications, identity, search accounts on the device, contacts / calendar, location, photos / multimedia / files, modify or delete USB storage content, test access to protected storage, information about the Wi-Fi connection; among others.

Information collected in valuation surveys or comments: Koibox will collect personal information about its users in relation to their experiences in Koibox. This personal information will include what the user enters in our forms, such as name, email, age, gender and postal address, which can also be obtained from the comments or reviews that users put on the Website or Management Program.

Social networks: Koibox allows user registration or registration through the Facebook profile. By registering through this social network, Koibox will have access to the personal data contained in it. For more information, Koibox recommends its users to read the Facebook Privacy Policy.

Koibox has implemented the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data that the interested parties could provide as a result of access to the different sections of the website applying the measures of security contemplated in the Royal Decree 1720/2007, of December 21, by which the Regulation of development of the Organic Law 15/1999, of December 13, of protection of personal data is approved.

Data retention criteria: they will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, they will be suppressed with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of the data

Rights that assist the User

  • Right to withdraw consent at any time.
  • Right of access, rectification and deletion of your data and to the limitation or opposition to its processing.
  • Right to file a claim with the Control Authority ( if you consider that the treatment does not comply with current regulations.

If you wish to stop receiving the Koibox Newsletters, you can unsubscribe by clicking on the corresponding link at the bottom of each Newsletter you receive in your email.

You can exercise your rights of access, rectification, cancellation and opposition to all your personal data by writing to the Customer Service Department of Koibox, Pio XII Avenue, 1, Stairs 5, Floor 1, Door 2 - 46009 Valencia, Spain ; indicating the right you wish to exercise; and attaching a photocopy of your ID, or by email to

The cancellation of data will imply the blocking of the data and that they cannot be processed or visualized by Koibox or any third party. Without prejudice to what is stated here, we inform you that some information may be kept in a blocked way by Koibox for the fulfilment of its legal obligations, such as contractual responsibilities or tax and tax obligations.

Koibox may make changes to its Privacy Policy to improve its services. If these changes affect your rights we will inform you of them by email (to the last address you provided). In any case, the latest version of the Privacy Policy will always be accessible on the web.

Mandatory or optional nature of the information provided by the User

Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or in the registration form, expressly and freely and unequivocally accept that their data is necessary to meet your request, by the provider, being voluntary the inclusion of data in the remaining fields.

The User guarantees that the personal data provided to the provider is truthful and is responsible for communicating any modification thereof.

The provider expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, and that whenever they make any type of transfer of personal data, express, informed and unequivocal consent will be requested by the Users.

All data requested through the website and marked with (*) are mandatory as they are necessary for the provision of an optimal service to the User. The rest of the fields, although entering them is optional, may be necessary to have all the necessary information to adequately answer your question. In the event that not all data is provided, it is not guaranteed that the information and services provided by the provider are completely adjusted to your needs.

Security measures

That in accordance with the provisions of current regulations on the protection of personal data, the provider is complying with all the provisions of the GDPR and LOPD regulations for the processing of personal data of their responsibility, and manifestly with the principles described in article 5 of the GDPR and in article 4 of the LOPD, by which they are treated in a lawful, fair manner and transparent in relation to the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are treated.

The provider guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of the Users and has communicated the appropriate information so that they can exercise them.