Privacy Policy

Basic information on Data Protection

Software Koibox S.L informs the users of the website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing through its website. Software Koibox S.L entity registered in the Mercantile Registry of Valencia; Volume 9814, folio 37, inscription 1 with hoka V-161095, is responsible for the treatment of the User's personal data and informs him that these data will be treated in accordance with the provisions of current regulations on the protection of personal data, Regulation (EU) 2016/679 of April 27, 2016 (RGPD), regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and the Organic Law (ES) 15/1999 of December 13 (LOPD) related to the protection of personal data, for which the following treatment information is provided:

End of treatment

The purpose of the treatment of personal data is to maintain a commercial relationship with the user. The operations planned to carry out the treatment are:

Typology of personal data

By virtue of Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that by registering on the Website, you expressly consent to your personal data being incorporated into files owned by Software Koibox SL with CIF B-98661028 and address at Avenida de Pio XII, 1, Escalera 5, Piso 1, Puerta 2 - 46009 Valencia, Spain. In this way, while browsing the web koibox ; or through the use of their respective applications, personal data may be requested through different forms provided for this purpose. Said data will form part of the relevant files depending on the specific and specific purpose that motivates the collection thereof:

Information provided by the user directly: When completing the subscription form, we will collect data such as your name, ID, sex, date of birth, postal address, email address.

Newsletter Information: As a subscriber, we will associate Koibox Newsletters with your account. In order to improve our services, and that the Newsletters that we send you are more useful and interesting, we may receive an opening confirmation of our emails, or if you click on any of the links of the offers that are contained therein.

Information Collected Automatically: The information that you provide us directly, and that which we may receive from the Newsletters, may be supplemented with additional data such as: IP address; searches you do on the Website, interaction with existing Koibox ads on third-party ad networks.

Information collected through the applications for Smartphones and PDAs: Koibox has applications for IOS and Android devices, which when installed on the devices. They will allow access to the information that is expressly indicated in the application itself and whose purpose is to facilitate the functionality of the application, among which are the following: application and device history, retrieve running applications, identity, search accounts on the device , contacts / calendar, location, photos / media / files, modify or delete content from USB storage, test access to protected storage, information about Wi-Fi connection; among others.

Information Collected in Feedback or Feedback Surveys: Koibox will collect personal information about its users in relation to their experiences at Koibox. This personal information will include that which the user enters in our forms, such as name, email, age, sex and postal address, which may also be obtained from the comments or reviews that users post on the Website or Management Programme.

Social Media: Koibox allows user registration or registration through the Facebook profile. By registering through this social network, Koibox will have access to the personal data contained therein. For more information, Koibox recommends its users to read the Facebook Privacy Policy.

Koibox has implemented the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data that interested parties may provide as a result of accessing the different sections of the applying the security measures contemplated in Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the protection of personal data.

Data retention criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the treatment and when it is no longer necessary for this purpose, they will be removed with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of the data themselves.

Rights that assist the User

In the event that you wish to stop receiving Koibox Newsletters, you have the possibility to unsubscribe by clicking on the corresponding link that appears in the footer of each Newsletter that you receive in your email.

You can exercise your rights of access, rectification, cancellation and opposition to all your personal data by writing to Koibox's Customer Service Department, Avenida de Pio XII, 1, Escalera 5, Piso 1, Puerta 2 - 46009 Valencia, Spain ; indicating the right you want to exercise; and attaching a photocopy of your ID, or by email to

The cancellation of data will imply the blocking of the same and that these cannot be processed or viewed by Koibox or any third party. Without prejudice to what is stated here, we inform you that some information may be kept in a blocked way by Koibox for the fulfillment of its legal obligations, such as contractual responsibilities or fiscal and tax obligations.

Koibox may make changes to its Privacy Policy to improve its services. If these changes affect your rights, we will inform you of them by email (to the last address you provided us). In any case, the latest version of the Privacy Policy will always be accessible on the web.

Mandatory or optional nature of the information provided by the user

Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact or registration form, expressly and freely and unequivocally accept that their data is necessary to meet your request, by the provider, the inclusion of data in the remaining fields being voluntary.

The User guarantees that the personal data provided to the provider is truthful and is responsible for communicating any modification thereof.

The provider expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever they make any type of transfer of personal data, the express, informed and unequivocal consent of the Users will be requested in advance.

All the data requested through the website and marked with (*) are mandatory as they are necessary for the provision of an optimal service to the User. The rest of the fields, although entering them is optional, may be necessary to have all the necessary information to adequately answer your query. In the event that all the data is not provided, there is no guarantee that the information and services provided by the provider will be completely adjusted to your needs.

Security measures

That in accordance with the provisions of the current regulations on the protection of personal data, the provider is complying with all the provisions of the GDPR and LOPD regulations for the treatment of personal data of his responsibility, and manifestly with the principles described in Article 5 of the GDPR and Article 4 of the LOPD, by which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The provider guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of Users and has communicated the appropriate information so that they can exercise them.

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